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Shipping & Returns

 

Page Outline:

  1. Literature and Technician Information
  2. Sales Final Once installed
  3. Sales Final on all Custom Orders
  4. Return Items (RMA-Authorization Requirement)
  5. Placement of Orders and Quotes
  6. Warranty Policy
  7. Transportation, Charges by Common Carriers and Special Orders
  8. Available shipping methods
  9. Shipping Damage

Please follow directions as outlined:

Literature and Technician Information:   Please read all brochures, Spec. Sheets, Literature, Etc...If you are unsure what you may need. You may Email Us if you need assistance at:  access-control@att.net

All Items offered on this website should and must be installed by an Experienced Qualified Technician. We are not responsible for any damages, bodily injuries, personal and/or property damages. We are also not responsible for any improper installations, damages due to weather related conditions, etc...and Warranties does not cover these kinds of conditions. Installations of automatic gate operators, access control equipment should include required components and accessories to ensure that the installation is in compliance with UL325®. Click here for more information on Safety Standards.

 

All sales are final once installed:  Installed Electrical components, Surveillance Equipment, etc.. are non-refundable. This pertains to any Items that have been installed are considered used and can not be returned. If we sent you the wrong item then we will honor a return. You will need to contact us by Email, for an RMA# to be able to return a wrong item.

 

Sales are final on all custom ordered item(s): All special orders and/or custom orders are non-returnable for refund. Some items are manufactured for a specific customer applications.

Special orders are also considered items not shown on this website.

If Items are Defective, we must follow the manufacture's warranty policies, which is determined if defective for replacement or repair. We are not responsible for the manufacture's decision.

 

Returned Items: All Returned Stock Item(s) for refund (less shipping & handling), must be returned within 15 days of receipt of item(s). These merchandise must be un-opened in their original packaging and in new re-salable condition. If customer orders wrong item(s) there will be a 20% re-stocking fee. Customer pays all shipping cost for items being sent back for return. We reserve the right to determine if the product has been opened and/or used, any item that has been determined opened or used will not be refunded under these terms. All Returned Item(s) require an RMA (Return Authorization Number) before returning. We will not accept item(s) returned without this number. These items sent back without an RMA will be sent back at the customers expense.  

Placement of Orders: All orders placed after 4:00 PM Central Time, will go out the next business day. Friday late orders will not be shipped out until the following Monday. Holidays may delay orders and shipment.

We prefer all orders to be placed through our Secure (SSL), PCI Compliance Website. We do not accept phone orders. We do not receive any Credit Card Numbers etc, at Access Control Solutions. When you place your order all credit card information goes directly thru Authorize.net. or PayPal depending on your payment selection. The information we receive concerning your Credit Card is the Payment Information Method (PayPal or Credit Card), Credit Card Type: (Example: Master Card), Cardholder Name: (Your Name), Credit Card Exp.: (Date).


Quotes: Some companies require immediate quotes for their customers. All our quotes will be the same pricing as shown on this website. Quotes can be given on Quantities of 50pcs or more if needed.  

Warranty - Return Policy

Warranties are handled either through the manufacture and/or supplier. Returned items are warranted by the prospective manufacture and/or the supplier and will be governed by the manufacture’s policy of return/repair. Warranties are not covered by incorrect installation of components and/or gate operators, surveillance equipment, electrical components. All returns products after receiving the item, must have a "RETURN AUTHORIZATION NUMBER" .

All Items must be received before replacement parts covered under Manufacture warranty can be shipped. There will be a charge for returned items shipped to us without a Return Authorization Number or additional parts that are shipped with the parts that have been authorized for returns.

 

1.    Return the defective part using priority service 1,2 or 3 day delivery service. We will expedite the Item to be repaired to the Manufacture for repair, and return the part using the same shipper you choose and the same account number that the part was shipped to us with. All shipping will not be reimbursed under this option.

 

2.     Return the defective part via either insured regular US Mail or insured UPS Ground, FedEx Ground.

 

Transportation, Charges by Carrier's

All Special Orders may take up to 3 to 4 weeks (to manufacture) depending on manufacturer's stock. This time frame does not include delivery time. (All sales final on custom orders)

All Dropped Shipped orders may take up to 3 to 4 weeks (to manufacture) depending on manufacturer's stock. This time frame does not include delivery time.

Orders will be shipped UPS Ground (Customer has delivery options at the time of checkout). UPS Ground may take 3 to 7 business days.

Larger Items are shipped by a Common Carrier and maybe subject to a Higher Shipping Charge. This shipping cost will be added to customers order. 

Common Carriers may take longer for delivery time of your merchandise. Larger items may be two to three packages for completion of order. We receive orders during regular business hours Monday thru Friday, (See Placement of Orders for more information).

Orders which have been picked up for delivery by Carriers. We are not responsible for any delays or length of time customers receive their orders from delays by Carriers.

 

Available Shipping Methods:

Larger items may be over 100 lbs. must be shipped by common carrier. Truck shipments are considered “Tail-End Delivery “. It is the customers responsibility for unloading the item(s) from the truck.

Shipping Damage :

Items that are damaged during shipping will be refunded in accordance with the shipper's refund policies. Please call UPS at 1-800-742-5877, before opening any packaging. You can also review the UPS terms and Conditions at http://www.ups.com/content under UPS Tariff/Terms and Conditions.

Before opening any damaged packaging delivered by FedEx you can contact them at  http://www.fedex.com/us/ or call at 1-800-463-3339

 

 

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